Testimonials

We could tell you how good we think we are, but we would prefer you to hear it from our customers instead. Here are a few of the many great comments we get.

  • In my service days I bought a few tax free motor cars, and since retirement I have bought several tax paid too. I cannot recall in any of those dealings having such a smooth, trouble free, and fully satisfactory transaction. From start to finish, the process was easy, painless, and everything went according to plane.

    Such was my first experience that I bought a second vehicles within weeks. The savings were very good and the product in no way inferior.

    How nice for us veterans to receive some recognition, especially involving high value items. Many thanks, and keep up the good work.

    Maj (Retd) S Haskins Military Veteran
  • As an ex-serviceman (RAF) I have used Military Car Sales in the past but thought those days were long gone.

    The creation of DDS and the Griffin link to that service was a great discovery and I found the whole experience to be professional and polite throughout. Everything went smoothly, and communication was excellent. The car was available on the declared sate and the trade-in was ‘as agreed’ from the beginning with no haggling, which I was a little nervous about as Griffin had only had my description of condition to work on when they made the trade-in offer.

    I was extremely satisfied with the whole experience and would recommend Griffin Military & Diplomatic to anyone that is eligible to use the service.

    Mr D Stevens UK Based EX-RAF
  • It was a real pleasure dealing with Griffin, they made the whole experience so simple, everything went smoothly from start to finish, a real 5 star service.

    I am really pleased with the car, its superb, exactly what I ordered and is great VFM.

    I would recommend Griffin to anyone who is thinking of buying a new car and will certainly be coming back in the future. Please pass on my thanks to the team.

    Capt P Mitchell UK Based
  • Purchasing me new car with Griffin has been a refreshingly easy and pain free experience.

    Not only did I save a significant sum on the list price, I also saved on upgrades etc., the car arrived a month ahead of schedule, in perfect condition, and in the perfect spec.

    I would unhesitatingly recommend Griffin to any potential buyer.

    Many thanks for your excellent service.

    Lt Cdr M Steele UK Based
  • Purchasing me new car with Griffin has been a refreshingly easy and pain free experience.

    Not only did I save a significant sum on the list price, I also saved on upgrades etc., the car arrived a month ahead of schedule, in perfect condition, and in the perfect spec.

    I would unhesitatingly recommend Griffin to any potential buyer.

    Many thanks for your excellent service.

    Lt Cdr M Steele UK Based
  • I can honestly say that with over 30 years of purchasing duty free cars that Griffin are the very best.

    Being retired I had only just joined the DDS having just paid a deposit for a new Yeti through an internet broker. With kind and expert advice from Wayne, I cancelled my other order and still secured a fantastic saving on my new Skoda Yeti through Griffin.

    This is a company that is highly customer focussed and has delivered a great deal even down to instant meeting and greeting from Moulscombe railway station.

    Many to Thanks to Wayne and Lorna for making this particular purchase a pleasure and I would not hesitate to recommend you to friends and colleagues.

    Any future car will be a Griffin sourced car

    Lt Col (RTD) I Marshall UK Based
  • From start to finish I had the best car buying experience ever.

    I was under no pressure to buy, unlike at my local dealers, the part exchange for my car was unbelievably good, along with the price of the new car. The deal I believe was unbeatable. All the team I had dealings with treated my very well, and it was also a pleasure to have a few days in sunny Brighton and to meet the team there.

    Even when I was half way to Brighton from Durham and realised I’d left my spare keys at home it still wasn’t a problem, Griffin trusted me to forward them on my return home.

    Thank you to David Attree who was my prime point of contact and to Lorna who helped me through the purchase and to Nick who did the hand over on the day while David was on annual leave.

    Very happy.

    Miss P Lampard UK Based
  • Just a short e-mail to say thank you for the service you provided to Deborah and me regarding the recent purchase of the Kia Sportage we made from Griffin.

    Both you and the other members of your staff who were involved with the purchase kept us fully aware of what was happening, what documents and actions we had to take well in advance of any deadlines. As the Vehicle Registration Officer at Ramstein I had a good idea of the various time frames involved with the sale and purchase of tax free cars, but if I did not know what to ‘do’ and when to ‘do’ it you and your staff would have been a godsend.

    As said, I am the VLO for Ramstein, and will have no qualms in recommending your company to prospective purchasers of tax free cars in the future.

    Again may I say thank you very much for making what could be quite a stressful purchase so easy and simple.

    VLO Mr J Greenwood BFPO 109
  • I just wanted to say ‘thank you’ for your great service on Monday.

    I have had several tax free cars from other companies and have picked them up at so called main dealers by being just ‘thrown’ the keys. It has been quite disappointing to be honest. You however took the time to show me ’round my new car and the whole process was well explained, professional, thoughtful, and was not rushed at all.

    There are a few tax free dealers who have made negative comments to me about Griffin, (in an attempt to ‘win’ my business), and I think they would all do well to have a look at the second class service they give to their customers! I will be sure to correct them in the future.

    Finally, I am thoroughly pleased with my new car and look forward to doing business with you again next year.

    Capt & Mrs Horder BFPO 22
  • I had used another company for the past 4 car purchases, and with this in mind I expected a simple purchase of a new car, but this was not the case and they let me down. Having been let down by the other company, a friend recommended I give Griffin a call and it was without a shadow of doubt the best thing I could have done!

    I contacted Wayne on the Thursday evening to see if he could help, and within 15 minutes I had the opportunity to collect my new car 3 working days later, not a month as it would have been with my previous company.

    We arrived 2 hours earlier than expected and the guys and girls in the office dropped everything to accommodate me and my family, with refreshments and entertainment for the children. The handing over of my old car and collection of my new car could not have been any smoother, I don’t think I had to do anything, everything was completed for me. The professionalism was untold and I cannot recommend you any higher!  You guys are legends!  Thank You

    Sgt A Cubbin BFPO 16
  • Again, thank you for your help over the past 12 years with all of our tax free cars. It has always been made a smooth and painless process.

    I remember you set out 12 years ago to give the best customer service possible as well as the best prices, and I believe you have succeeded. Keep up the great work and good luck in the future. All the best for the rest of 2014 to you and all your team.

    PS, the Octavia vRS is superb and looks great with the rear windows tinted.

    SGT S McNally BFPO 35
  • A First Class service from start to finish.

    In fact I got far more for my money than I was anticipating. From the outset of being given a fair price for my part exchange, and being given unbiased advice on the new car, I was confident I wasn’t dealing with a bunch of cowboys. Very flexible staff, (especially Andy), very willing to accommodate my needs and in possession of a very rare ‘can do’ attitude at all times.

    Simple, easy, and informative, delivery/collection process. Part exchange not overly inspected trying to find faults like I have had before from other dealers, and a good level of trust.

    I have already recommended Griffin to many of my friends and colleagues, and will continue to do so. Thank You.

    Cpl R Gunning BFPO 28
  • Julie and I are absolutely loving the new Peugeot 208, and I must say that the ease in the part exchange, collection of the new car, and the whole customer experience was far smoother and better than I experienced with another dealer 10 days earlier. We are very grateful, thank you.

    WO A Gardner BFPO 28
  • Most of the communication was done via e-mail while I was in Afghanistan. Very happy with the service and the purchase. My thanks to Lorna for her patience.

    S/Sgt G Williams BFPO 30
  • Just a short note to thank you and your team once again for providing a first class service from start to finish. These are now our 8th and 9th cars from you. As always the service provided was second to none, your staff are always able to answer any questions regards the new cars.

    I have purchased many cars from other dealers during my extensive military service, however I can state without doubt that Griffin Tax Free sets standards for others to emulate. My only wish is that I used Griffin sooner than I did. I have no reservations in recommending Griffin to all my personnel. Please pass on a special thank you to Lorna for her time and effort in making the whole paperwork process painless.

    Thanks again Wayne, and see you again in 12 months

    Maj J Kemp BFPO 16
  • A great service from Griffin Tax Free. Thank you for all your help. We will definitely recommend you to our friends and embassy colleagues.

    New Zealand High Commission London
  • I could not be happier with the courtesy with which I was greeted by your staff and the ease of our transaction. The whole process is more personable and far superior than Forces Cars Direct! I will be using Griffin again if I need a new car and will recommend you to others.

    WO1 Wick BFPO 40
  • Very pleased with both the service and the car. The offer to assist us with the UK registration when the car is re-imported back is very welcome and demonstrates an excellent aftercare service. See you again next year.

    Mr Robinson British Embassy Belgrade
  • Many thanks for your help in getting me the car in the time-frame I needed it in. As always a smooth exchange of vehicles and a warm welcome

    Cpl J Brackenbury BFPO 47
  • I have now purchased 5 cars from Griffin and will definitely be coming back for more in the future. Thank you for making my purchases pain free and efficient.

    Cpl L Warren BFPO 39
  • It is a continuing nice touch that you help customers with the paperwork for the car that needs to be re-registered. The whole experience was very stress free. Thank you.

    WO1 & Mrs A Cummings BFPO 22
  • Delighted with the new car. Look forward to seeing you all again next year for a new one.

    Mrs S Berry BFPO 140
  • A big thank you to Andy. I was really impressed with the service and I felt you went that extra mile to make things as painless as possible in the short time frame we asked for. Plus, the Golf drives like a dream.

    SAC & Mrs R Cloran BFPO 140
  • Excellent service in all areas. Will defiantly come back to Griffin when looking to buy my next car. Thank you very much indeed.

    Capt Moorhouse UK Based
  • Thanks again Wayne and team. Very helpful with the new car and the old car. Will look at buying again next year as usual.

    Sgt & Mrs P Evetts BFPO 17
  • Another great transaction of cars. Helpful & smooth swap over, with great service and friendliness. Very, very satisfied as always. Thanks Wayne, see you in a year.

    S/Sgt & Mrs S Smith BFPO 47
  • As always I found the company to be first rate and very customer friendly. Sue and I had a problem, (with and Army issue), and had to cancel at one point. Problem sorted, and we re-ordered. Andy was very helpful throughout this process, and apart from driving the car personally to our front door, Sue and I thought, as always, that the service was first rate. Thanks again, we will definitely use you again and have no qualms about recommending you to our friends and colleagues.

    C/Sgt C Leinster BFPO 38
  • The staff are very friendly and make you feel very welcome. The whole process was stress free and the help with the registration of the old vehicle was much appreciated. Thank you.

    Miss J Else BFPO 22
  • The car is lovely. I have had loads of people asking me about it and have recommended you to them all. Wayne and team, thank you again for a fantastic service. You are quick, friendly, helpful, and 2nd to none.

    Sgt S McNally BFPO 35
  • From the outset of deciding to buy my car Wayne at Griffin gave me sound advice and a first class service which lasted throughout the entire process. He is superbly supported by excellent staff who are always happy to devote their time to answering queries and giving timely advice. When the day arrived to collect the car the whole staff made it a memorable and very special occasion. I would challenge anyone to find a better organisation and highly recommend the ‘Griffin experience’ to all car buyers – well done Wayne and the Griffin team, keep up the great work

    Lt Col P McAllister-Jones BFPO 140
  • Smooth, well informed process all along, from placing order to delivery. The info pack sent out made life much simpler when compared to other company’s I have used, (i.e. NAAFI Cars). Thank you.

    Lt Col F Siddiqui BFPO 113
  • I was amazed at the ability of Griffin to meet my needs considering the ridiculous time frame. From order to delivery in 11 days!. Well done Griffin.

    Maj & Mrs L Young BFPO 39
  • Once again, thanks very much !!! If Carlsberg made car dealers……!!!!!

    Sgt S McDonagh BFPO 22
  • This is the second car we have bought from Griffin. It won’t be our last ! They were incredibly helpful and went out of their way to find us the car we wanted. The service was and is superb. I have been telling all my friends and colleagues about them. Thanks, see you again in July!

    Mr D Allen INTERPOL
  • Extremely pleased with the service we have received from Griffin, from start to finish. Many thanks to Andy. An absolute pleasure. See you again.

    Mrs R Smith BFPO 22
  • Very impressed with the service provided, and when I asked for our delivery date to be brought forward Griffin fulfilled my request. From start to finish the daunting experience of purchasing a new car was made simple and easy by David. Thank you very much for a very informative, prompt, and reliable service. An enjoyable experience from the outset, and we look forward to seeing you again in 12 months time.

    Sgt J O'Hare BFPO 22
  • Once again extremely happy with the service and the price of the new car. Will see you again in a year. Thank you.

    Miss N Fletcher BFPO 35
  • Paperwork excellent and clear, made the whole process of BFG / De-BFG registration much easier. Help at the UK office with forms and paperwork much appreciated on day of swap. All the staff were very helpful and friendly.

    Lt Col. H Robson BFPO 36
  • I just wanted to take the opportunity to thank you and your company for the manner in which you looked after me and my family on the day we picked up the car, and the manner in which you dealt with me throughout the whole process.

    From the very first call it was obvious that I was dealing with people who knew what they were talking about and who were willing to take the time and effort to make sure that I got the right car for my needs. Consequently I am extremely happy with the car, and happy that it more than meets all of my requirements.

    The service throughout, even when there was a delay in Skoda production and delivery, was outstanding and I was kept fully informed throughout. As a consequence I have recommended your company to my colleagues and friends, and I personally will be using you again in the very near future. Once again, thank you for your assistance and fantastic service.

    Mr D. Allen INTERPOL
  • There was no “messing about” from my order to driving away in my new car. Everything was straight forward. I would recommend Griffin and will be dealing with you again the future

    Cpl L Caulfield BFPO 15
  • Another super smooth purchase from Griffin. The BEST tax free dealer I have EVER dealt with. Many thanks to all.

    Cpl G Levin BFPO 36
  • Thank you again for a first class service. I do spread the word about Griffin and a few of my friends have dealt with you on my recommendations. Thanks again for a professional service.

    Mrs G Leyland BFPO 40
  • Made to feel very welcome on each occasion we have been to your premises. Have and will continue to recommend to everyone.

    Sgt J Lafferty BFPO 39
  • I am very pleased with the service you have provided. Everything has been delivered timely and information has been clear, taking a lot of hassle out of the whole BFG process. Many thanks.

    Mr R Barley BFPO 30
  • I would like to thank you for an excellent service. By far the best yet! I will contact you next year with the intention of buying our next car from your excellent company. Thanks once again.

    Mr D MacKinnon-Ross BFPO 38
  • Great service provided by your company. Thank you. See you in a year.

    WO2 A Liebenhals BFPO 15
  • I would like to thank Wayne and all his staff for helping me and I don’t think they could have improved anything. Many thanks.

    Cpl C Jones BFPO 47
  • Angie was extremely helpful at all stages. She was always friendly and nothing was too much trouble. I was away during most of the ordering period and she was very helpful in getting everything sorted for my return. Without this help the whole process would have been very difficult with me being on tour. Many thanks for a first class service.

    Sgt A Larsen BFPO 47
  • Will use Griffin every time we purchase a tax-free car. The service is top notch and I recommend them every-time I know someone is interested in purchasing a tax free car

    Cpl P Levin (Again !!) BFPO 36